Frequently asked questions
How much is shipping within Malaysia?
Peninsular Malaysia is RM10.00 and Sabah & Sarawak is RM15.00. Shipping is free on any single order above RM150. We deliver with Ninja Van, J&T Express and Poslaju.
International orders are shipped with Aramex and rates are calculated at checkout. Full details are on our Shipping Information page.
How long will my order take to arrive?
Orders are shipped the next business day. After that, allow 2 to 5 working days for Peninsular Malaysia and 7 to 10 working days for Sabah & Sarawak.
You will receive an email with a tracking link once your parcel is posted out. Please allow 24 hours before the tracking number becomes traceable.
Can I return or exchange my order?
Email cs@tudungpeople.com within 15 days of receiving your order, with your order number and clear photos of the item.
Returns are accepted when an item arrived defective or damaged, when the wrong item was sent, or when an item is missing from your order. We cannot accept a return for a change of mind, or for items that have been worn, washed or altered, returned without their original tags and packaging, or bought on sale unless they arrived faulty.
Read the full policy.
How will I receive my refund?
Approved refunds are issued to your original payment method. We process the refund within 5 to 7 business days, and how long it then takes to appear depends on your payment provider: Atome 3 to 5 business days, GrabPay 1 to 3 business days, and Curlec by Razorpay 5 to 10 business days depending on your bank.
If you would prefer an exchange or store credit instead, tell us when you contact us. Store credit is valid for 6 months from the date it is issued.
Can I return innerwear or accessories?
No. For hygiene and safety reasons, innerwear, intimates and accessories cannot be returned, exchanged or refunded, and they are not eligible for store credit either. This includes all Najwa inners, BonBon scrunchies and TP Youth Serum.
Please check the size, colour and product details carefully before buying these items, or visit any of our boutiques to try before you buy.
Who pays for return shipping?
If the item arrived defective, damaged, or is the wrong item, we cover the return shipping and will send you a prepaid return label once your request is approved.
For any other return, return shipping is at your own cost.
Where are your boutiques and what are the opening hours?
All four boutiques are open daily, 10am to 10pm.
- Kuala Lumpur — G2-13, Ground Floor, KL East Mall. +603-4162 0239
- Mont Kiara — 1F-15, Level 1, KLGCC Mall. +603-2011 2813
- Putrajaya — LG-216, Lower Ground, East Court, IOI City Mall. +603-8326 0150
- Shah Alam — L2-07, Level 2, Central i-City. +603-5524 3272
Addresses and directions are on our Stores page.
What payment methods do you accept?
Curlec by Razorpay for credit and debit cards (Visa, MasterCard, American Express), FPX online banking, and the Boost and Touch 'n Go e-wallets. Grab for GrabPay or Pay Later. Atome to split your purchase into three interest-free monthly instalments.
How do I contact customer care?
Email cs@tudungpeople.com or call 03-4144 1377. Our customer care line is open Monday to Friday, 9am to 5pm, and closed on weekends and public holidays.
Please have your order number ready so we can find your order quickly.