Who pays for return shipping?

It depends on why the item is coming back.

If the item arrived defective, damaged, or is the wrong item, we cover the return shipping. We will send you a prepaid return label once your request is approved.

For any other return, including a change of mind or a cancelled order that has already shipped, return shipping is at your own cost.

Innerwear, intimates and accessories cannot be returned at all, so return shipping does not apply to them.

Last updated 15 September 2026

Still need help? Our customer care team is open Monday to Friday, 9am to 5pm.

Contact us