Who pays for return shipping?

It depends on why the item is coming back.

If the item arrived defective, damaged, or is the wrong item, we cover the return shipping. We will send you a prepaid return label once your request is approved.

For any other return, including a change of mind or a cancelled order that has already shipped, return shipping is at your own cost.

Innerwear, intimates and accessories can only be returned when they arrive damaged, defective or wrong, and we cover the return shipping for those.

Last updated 27 September 2026

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