Shipping Information

Last updated: 15 September 2026

At TudungPeople, we ship across Malaysia and to most countries worldwide, with the exception of Singapore (see section 3). Here is everything you need to know about shipping costs, delivery times and tracking your order.

1. Shipping Within Malaysia

  • Free shipping on orders of RM150 and above.
  • Standard shipping: RM10 for Peninsular Malaysia and RM15 for East Malaysia.
  • Our couriers: Ninja Van, J&T Express and Poslaju.

Estimated delivery times:

  • Peninsular Malaysia: 2-5 working days
  • East Malaysia: 7-10 working days
Note: These timeframes are estimates. We will email you a tracking link so you can follow your parcel along the way.

2. International Shipping

  • Shipping cost: shown at checkout based on your destination. You can also order through one of our international distributors, which often saves on shipping.
  • Courier: we ship internationally with Aramex. For remote or out-of-coverage areas, Aramex passes the parcel to a trusted local courier partner to complete the delivery.
  • Delivery time: varies by destination. You will receive an email with a tracking link once your parcel has been sent out.
Customs & Import Charges: All taxes, duties and customs fees are the responsibility of the recipient. These charges vary widely from country to country, so we are unable to advise what they will be. TudungPeople has no control over these fees and cannot reimburse them in any capacity.

My country is not listed at checkout. What should I do?
Please contact our customer service team. We will work to find a solution so you can place your order, or offer alternative shipping options if they are available for your location.

3. Singapore & Brunei

We have boutiques and local online stores in Singapore and Brunei:

4. Order Tracking

We will keep you informed about your delivery status as soon as your order is processed. You will receive an email with a tracking code so you can follow your parcel at every step. If you cannot find the email, please check your Junk or Spam folder.

5. Changing Your Shipping Address

If you need to change your shipping address after placing an order, email our customer service team as soon as possible. We will do our best to help, provided the order has not been shipped yet.

Note: Once an order has been shipped, changing the address may not be possible.

6. Reservations & Manual Orders

We do not accept requests to reserve items or to place manual orders. For items marked "in store only", please WhatsApp the store that has the item available.

7. Frequently Asked Questions (FAQs)

1. Is shipping free?
Yes, within Malaysia on orders of RM150 and above. Below that, shipping is RM10 for Peninsular Malaysia and RM15 for East Malaysia.

2. How long will my order take to arrive?
Orders are shipped the next business day. After that, allow 2-5 working days for Peninsular Malaysia and 7-10 working days for East Malaysia. International delivery time varies by destination.

3. Do you ship to Singapore?
Not from this store. Please place Singapore orders through tudungpeoplesg.com.

4. My tracking number isn't working. What should I do?
Please allow 24 hours for the tracking number to become traceable. If you cannot find the tracking email, check your Junk or Spam folder.

5. Can I change my shipping address after placing an order?
Email our customer service team as soon as possible. We can help as long as the order has not been shipped yet.

6. Who pays customs and import charges?
The recipient. These charges vary from country to country, so we are unable to advise what they will be, and we cannot reimburse them.

8. Contact Us

For any shipping questions, reach out to us at cs@tudungpeople.com. We're happy to help!