Frequently Asked Questions

Yes. International orders are shipped with Aramex and normally arrive within 7 to 10 working days. All taxes, duties and customs fees are the responsibility of the recipient.

Singapore is the one exception. We do not ship to Singapore from this store — please order from tudungpeoplesg.com. Brunei has its own site too, at tudungpeoplebn.com.

If you are buying from elsewhere, our international distributors often work out cheaper on shipping.

Within Malaysia, shipping is RM10.00 for Peninsular Malaysia and RM15.00 for Sabah & Sarawak. Shipping is free within Malaysia on any single order above RM150. We deliver with Ninja Van, J&T Express and Poslaju.

International rates are calculated at checkout. Full details are on our Shipping Information page.

Orders are shipped the next business day. After that, allow 2 to 5 working days for Peninsular Malaysia, 7 to 10 working days for Sabah & Sarawak, and 7 to 10 working days for international delivery.

You will receive an email with a tracking link once your parcel is posted out. Please allow 24 hours before the tracking number becomes traceable, and check your junk mail folder if you cannot find the email.

So sorry to hear that. Email cs@tudungpeople.com or call 03-4144 1377 with your order number and tracking number, and we will chase the courier for you.

Our customer care line is open Monday to Friday, 9am to 5pm, and closed on weekends and public holidays.

Online

• Curlec by Razorpay — credit and debit cards (Visa, MasterCard, American Express)
• FPX online banking
• Boost and Touch 'n Go e-wallets
• Grab — GrabPay or Pay Later
• Atome — three interest-free monthly instalments

In our boutiques

• Cash
• Debit and credit cards — Visa, MasterCard and MyDebit
• DuitNow QR, through our Maybank QRPay terminal
• Atome — three interest-free monthly instalments

Please check your junk or spam folder first — order confirmations often land there. If it is not there, email cs@tudungpeople.com with the name and email address used at checkout and we will resend it.

Orders are processed the next business day. If your order status has not changed within two business days, email cs@tudungpeople.com with your order number and we will check it for you.

Email cs@tudungpeople.com within 15 days of receiving your order, with your order number and clear photos of the item.

Full terms are on our Refund, Returns & Exchange Policy page.

Yes, within 15 days of receiving your order, when the item arrived defective or damaged, the wrong item was sent, or an item is missing from your order.

We cannot accept a return for a change of mind, or for items that have been worn, washed or altered, returned without their original tags and packaging, or bought on sale unless they arrived faulty. Sizing differences and colour variation caused by screen settings are not defects.

Innerwear, intimates and accessories cannot be returned, exchanged or refunded at all, for hygiene and safety reasons. That includes all Najwa inners, BonBon scrunchies and TP Youth Serum.

Yes, if you ordered from tudungpeople.com. Bring the item with its original tags and packaging, along with your order confirmation, to any TudungPeople boutique within 15 days. The same conditions apply as any other return, and you can email cs@tudungpeople.com instead if that is easier.

Orders placed on TikTok Shop or Shopee cannot be returned at a boutique. Those orders sit outside our own system and are governed by the marketplace's terms, so please open the return through TikTok Shop or Shopee directly. For TikTok Shop, the refund itself is processed by TikTok once the return is complete.

Approved refunds are issued to your original payment method. We process the refund within 5 to 7 business days, and how long it then takes to appear depends on your payment provider: Atome 3 to 5 business days, GrabPay 1 to 3 business days, and Curlec by Razorpay 5 to 10 business days depending on your bank.

If you would prefer store credit instead, tell us when you contact us. Store credit is valid for 6 months from the date it is issued.

Points you redeemed on the original order count as used and are not reinstated. Any refund is calculated on the amount actually paid after the discount.

If the item arrived defective or we sent the wrong one, we will send you the correct item at no additional cost, and we cover the return shipping with a prepaid label once your request is approved.

For any other return, return shipping is at your own cost. Exchanges are not available for innerwear, intimates or accessories.

If you already have an account on tudungpeople.com, or you are registered at one of our boutiques, you are enrolled automatically and placed in a tier based on your spend over the previous 12 months.

If you do not have an account yet, create one free on the TP Rewards Programme page, or scan the TP Rewards QR code in any boutique.

There are four tiers, set by your accumulated spend over a 12-month period:

• White — free to join, never expires
• Black — above RM2,000
• Gold — above RM5,000
• Platinum — above RM10,000

Every tier earns points and a birthday gift. Higher tiers add member sales events, early access to special launches, invitations to special events and seasonal gifts.

You earn 1 point for every RM1 spent on tudungpeople.com or in our boutiques. Points are calculated on the purchase amount excluding discounts and shipping fees, and amounts paid with vouchers or store credit do not earn points.

You can also earn points for creating an account, following us on social media, subscribing to our mailing list, writing product reviews and referring a friend.

Points expire 12 months from the date you earn them, whichever tier you are in.

Everything is on the TP Rewards Programme page, including the full earning table and tier perks. You can track your points and tier progress in My Account.

Of course. We have six boutiques. The four Malaysian boutiques are open daily, 10am to 10pm.

• Kuala Lumpur — G2-13, Ground Floor, KL East Mall. +603-4162 0239
• Mont Kiara — 1F-15, Level 1, KLGCC Mall. +603-2011 2813
• Putrajaya — LG-216, Lower Ground, East Court, IOI City Mall. +603-8326 0150
• Shah Alam — L2-07, Level 2, Central i-City. +603-5524 3272
• Brunei — No. 36, Ground Floor Block E, Sunway Centre, Lot 52052, Sungai Tilong BB4713. +673 873 3795. Tuesday to Sunday, 10am to 10pm
• Singapore — 55 Arab Street, Singapore 199752. Tuesday to Friday 12pm to 9pm, Saturday and Sunday 10am to 9pm

Addresses and directions are on our Stores page.

Yes, on the same terms as an online order: within 15 days of purchase, for items that are defective, damaged or incorrect, with their original tags and packaging. Sale items only qualify if they arrived faulty, and innerwear, intimates and accessories are excluded.

Bring your receipt to any boutique, or email cs@tudungpeople.com.

Yes. Your TP Rewards account works the same way online and in our boutiques — you earn points on boutique purchases and can redeem them there too.