Your item is not eligible for a return or exchange if any of the following apply:
- More than 15 days have passed since you received your order
- The item is innerwear, an accessory, or skincare (including TP Youth Serum). For hygiene and safety reasons these cannot be returned, exchanged, or refunded at all
- The item has been worn, washed, or altered
- The item is returned without its original tags and packaging
- The item was bought on sale or promotion, unless it arrived defective or incorrect
- You changed your mind. Sizing differences, and colour variation caused by your screen, are not treated as defects unless the product description says otherwise
We also reserve the right to decline a return if the product is not in its original condition.
Refunds are available when an item arrives defective or damaged, when the wrong item was sent, or when an item is missing from your order. Email cs@tudungpeople.com within 15 days of receiving your order, with your order number and clear photos of the item.