What happens if my tier gets downgraded?

No worries, you will still be able to enjoy the perks of your newly assigned tier. You will no longer be entitled to the perks available to you previously.

Tiers are reviewed over 12 months from the date of your tier upgrade: Black needs RM2,000 of spend in that period, Gold RM5,000 and Platinum RM10,000.

Last updated 15 September 2026

Still need help? Our customer care team is open Monday to Friday, 9am to 5pm.

Contact us