Common questions about Memoir 2.0
Is Memoir 2.0 see-through?
No. Every piece is Level 5 on our opacity scale, totally opaque, so no double layer is needed. See the opacity scale
How do I care for Memoir 2.0?
Hand wash is recommended; do not soak, bleach, use fabric softener or tumble dry. Dry it flat and iron on low heat.
Does Memoir 2.0 come as a shawl or a square?
Most pieces are shawls at 2.0m x 0.65m, and there is a square version too. Both are made in satin with the same floral collage print.
Shipping, returns and refunds
How long does delivery take?
Peninsular Malaysia takes 2 to 5 working days and East Malaysia 7 to 10, through Ninja Van, J&T Express or Poslaju. Shipping rates and tracking
How much do I need to spend for free shipping?
RM150 or more, including that amount, anywhere in Malaysia. Below that it is RM10 to Peninsular Malaysia and RM15 to East Malaysia. Shipping costs explained
Can I return or exchange if the size is wrong?
Not for sizing on its own, so check the measurements on the product page first. Returns cover defective, damaged, wrong or missing items, and we pay the return shipping. Sale items cannot be exchanged unless the item is defective or the wrong item was sent. What can be returned
How do I get a refund, and how long does it take?
Email cs@tudungpeople.com within 15 days with your order number and photos of the item. Once approved, we refund to your original payment method within 5 to 7 business days. Full refund policy
