- All shipping costs will be borne by customers.
- Refunds and price difference, if any, will be credited with cash voucher via email.
- TudungPeople is not liable for parcels lost in transit during return.
- Reward points redeemed and delivery charges paid in the original order are non-refundable.
- This policy only applies to purchases made on www.tudungpeople.com or throughout Malaysia.
How many returns or exchanges are allowed?
Items purchased are valid for one time return or exchange only
Is it applicable in-stores?
Purchases made online and in-store may be returned to our physical stores or be shipped to TudungPeople HQ for processing.
What is the method of refund?
All refunds and returns will be processed through cash vouchers (applicable online and in-stores). For payments via Shopback, the refund will be made through Shopback.
Can I exchange for a different item?
Yes! If the new item is lower priced, the difference will be returned via cash voucher. For higher differences, we will advise on the additional payment to be made.