Common questions about Raisa
Is Raisa see-through?
No. Every piece is rated Level 5 on the opacity scale, which means totally opaque. See the opacity scale
How do I care for a Raisa?
Hand wash is recommended. Do not soak, bleach, use fabric softener or tumble dry it; dry flat and iron on low heat.
What comes in a Raisa listing?
A shawl and a matching square in the same satin silk fabric, finished with a baby seam and a metal tag.
Shipping, returns and refunds
How long does delivery take?
Peninsular Malaysia takes 2 to 5 working days and East Malaysia 7 to 10, through Ninja Van, J&T Express or Poslaju. Shipping rates and tracking
How much do I need to spend for free shipping?
RM150 or more, including that amount, anywhere in Malaysia. Below that it is RM10 to Peninsular Malaysia and RM15 to East Malaysia. Shipping costs explained
Can I return or exchange if the size is wrong?
Not for sizing on its own, so check the measurements on the product page first. Returns cover defective, damaged, wrong or missing items, and we pay the return shipping. Sale items cannot be exchanged unless the item is defective or the wrong item was sent. What can be returned
How do I get a refund, and how long does it take?
Email cs@tudungpeople.com within 15 days with your order number and photos of the item. Once approved, we refund to your original payment method within 5 to 7 business days. Full refund policy
