Shipping
Do TudungPeople ship worldwide?
Yes, we do!
What are the standard delivery rates?
Starts from RM10.00 (WM), RM15(EM). Free shipping for purchases made above RM75 (Malaysia only). For international orders, kindly check the rates here or get in touch with our distributor here!
What is the standard delivery period?
Orders made will be shipped on the next business day. Expected delivery period ranges from 1 - 4 working days depending on location.
My parcel is lost in transit.
So sorry to hear that! Do reach out to our customer care here.
Payment & Order
What are the payment methods available?
Online
- Billplz : FPX
- SenangPay : Credit Card
- ShopBack: 3x No-Interest Installment Payment
Store
- Cash
- Debit/Credit Cards
- ShopBack Installment Payment
- QR National
My payment was successful but did not receive a confirmation email
Kindly reach out to our customer careline here.
My order status has not changed/my order has not been fulfilled.
Orders made will be processed the next business day. If your order has not changed its status within two days of ordering, kindly drop us an email at admin@tudungpeople.com
Returns, Refunds & Exchanges
There is an issue with my order.
Visit here for returns, exchanges and refunds.
Can I exchange, return or refund my order?
Exchanges, returns and refunds may be made within 15 days of purchase. Visit here for the full term
Is it applicable in stores?
Purchases made online and in-store may be returned to our boutique or HQ for processing.
What is the method of refund?
All refunds and returns will be processed through store credit. For payments via Shopback, the refund will be made through Shopback.
Can I exchange for a different item?
Yes! If the new item is lower priced, the difference will be returned via store credit. For higher differences, we will advise on the additional payment to be made.
Visit here for the full returns, refund and exchange terms and conditions.
TP Rewards Programme
How do I sign up for TP Rewards Programme?
Account holders are automatically enrolled into the TP Rewards programme.
What are the perks offered in the programme?
Redeem points when you purchase, birthday treats, tier perks, gifts and many more!
How much will I earn per spend?
You will earn 1 point for every RM1 spent on www.tudungpeople.com or in-store.
I would like to know more about the rewards programme!
For more information visit here.
Physical Store
Can I walk in to purchase? What are the operating hours?
Absolutely! You may find our boutiques at:
10AM - 10PM
- TudungPeople Damansara, IPC Damansara
- TudungPeople Shah Alam, I-City
- TudungPeople Kuala Lumpur, KL East Mall
11AM - 10PM
- TudungPeople Signature, Bangi Sentral
Is a purchase made in-store valid for refund, return and exchange?
Exchanges, returns and refunds may be made for incorrect or faulty items within 15 days of purchase for full priced items only. Purchases made in-store may be returned to our boutique or HQ for processing.
Are reward points valid in-stores?
Yes! Your TP account is valid for both online and instores.