RETURNS & EXCHANGES
Not satisfied with your order? Don’t think your purchase is right for you? Don’t sweat it!
Want to return/exchange an item?
Just make sure your item is eligible with the following checklist.
Within 7 days of receipt.
Original condition & tags intact.
Normal price item only.
return form here.
(Order id, product details, & reason of returning)
Include return form
in return parcel*.
within 7 days.
*All return shipping cost are borne by the customer.
*For exchange requests, a total flat rate of MYR10 will be charged for both return & new delivery.
Why is my item not eligible for return/exchange?
- Sale/discounted items are not eligible for returns or exchanges.
- All Najwa inners, Handsleeves, BonBon scrunchies, and TP Youth Serum are not eligible for return/exchange.
- If your item has been purchased and received more than 30days from date of purchase, it is not eligible for return/exchange.
- Tudungpeople reserves the right to refuse any return/exchange if the product is not in original condition.